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Key points from our meeting:
Key Performance Indicators:
Key Performance Indicators:
Key Performance Indicators:
Key Performance Indicators:
NUMA charges an onboarding fee equal to 2x the recurring monthly fee. This is charged upfront and must be paid before work begins.
The agreement is billed monthly at the beginning of the month. Credit card, e-check or ACH payment is required.
Super simple with very little teeth – agreement is month to month for the first 12 months (no penalty to exit) after your first 12 months the agreement extends by another 24 months (2-month penalty to exit during that time).
It’s a fancy title. We didn’t invent it. A vCIO is a smart technology professional with business experience. They create relationships with the key people in your organization to understand your business, operations, objectives, challenges and opportunities. When they understand you, your team and the needs they can help steer your IT over time to better serve the organization. They understand the technology and the operational challenges organizations face.
In an Essentials agreement you meet with them formally once a year for a Technology Steering Meeting. You also have their direct line, email address and can engage them informally throughout the year as needs for solutions and advice arise.
Think of a TAM like an IT auditor. Once a year they are coming onsite, doing an “Essential” review of your technology against our Essential set of IT and cybersecurity standards. Finding the gaps, improving documentation, proactively reviewing the environment to reduce issues, improve standards alignment, and improve the documentation for all parties involved.
The TAM and the vCIO work closely to raise issues up that need attention from the organization, so that good decisions and investments are consistently made.
We hope the time spent and information provided have been helpful so far. We want a successful long-term relationship, not to be a faceless remote IT vendor. Please provide us feedback on how else we can make the journey of finding a good fit better.
