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NUMA NETWORKS PRIVACY POLICY

Purpose and Scope

Numa Networks (the “Company” or “we”) has developed this privacy policy out of respect for the privacy of visitors to our website. This policy describes the personal information we collect, use, and disclose about individuals who visit and/or interact with this website or purchase or inquire about any of our products or services.

Whenever you visit our website, we will collect some information from you automatically simply by you visiting and navigating through the site, and some voluntarily when you submit information using a form on the website, utilize the Live Chat feature on our website, obtain a quote, enroll in or subscribe to our newsletter or marketing communications, request information, or use any of the other interactive portions of our website. Through this website, we will collect information that can identify you and/or your activity.  

Additionally, whenever you communicate, interact, or do business with us online, we will be collecting personal information from you or about you in the course of our interactions or dealings with you. We do not, however, collect from or about any Website visitor any sensitive personal information such as social security numbers, driver’s license numbers, financial account numbers, or medical information.

Consent to Share Personal Information When Using Live Chat Function

By using the Live Chat feature, you consent to our collection and analysis of all personal information provided. The Live Chat feature analyzes data and information submitted to respond intelligently and meet or identify the needs of our website visitors. We utilize vendors called Hubspot (“Chat Vendor”) to process, analyze, and store the contents of the chat on our behalf. The Chat Vendor will not sell this data or share it with anyone besides the Company or another vendor engaged to assist in the services provided to the Company. The Chat Vendor will not use or disclose this data for any purpose other than providing services to the Company. For more information on how the Chat Vendor may use or disclose your personal information, please review their privacy policy. By using these forms and features, you direct the Company to disclose to and share with the Chat Vendor any personal information you provide. 

Collection of Personal Information

The Company collects the following categories of personal information about visitors to our website:

  • Personal Identifiers & Contact Information, including, but not limited to, first name, last name, email address, phone number, and any personal information you provide to us through the “Contact Us” form on our website.
  • Commercial Transactional Data, including information regarding products or services provided, purchasing history.  
  • Internet Network Activity, including, but not limited to, the date and time of your visit to this website; webpages visited; links clicked on the website; browser ID; browser type; device ID; operating system; form information downloaded; domain name from which our site was accessed; search history; and cookies.
  • Mobile Device Data, information collected when you navigate, access or use and of our websites via mobile device, including device type, software type.
  • Geolocation Data, including, but not limited to, your IP Address and/or GPS location, latitude, and longitude.
  • Search Bar and Form Information, including when you use the search function on our website or fill out any forms (such as the Contact form).

Business Purposes for Which We May Use Your Personal Information

  • To fulfill or meet the purpose for which you provided the information.
  • To process, complete, and maintain records on transactions.
  • To provide warranty coverage on products and services.
  • To retain your selection for Text opt in/opt out to ensure customers who opted out are not sent any text messages.
  • To schedule, manage and keep track of customer appointments.
  • To maintain records of when customers decline a service or sale.
  • To respond to consumer inquiries, including requests for information, customer support online, Live Chat on the website or phone calls.
  • To provide interest-based and targeted advertising.
  • To improve user experience on our website.
  • To understand the demographics of our website visitors.
  • To debug, identify, and repair errors that impair existing intended functionality of the website.
  • To contact you by email, telephone calls, mail, SMS, or other equivalent forms of communication regarding updates or informative communications related to the functionalities, services, or other information you requested or asked the Company to provide to you.
  • To detect security incidents.
  • To protect against malicious or illegal activity and prosecute those responsible.

 

Text Messaging (SMS) Program

NUMA Networks offers text messaging (SMS) services to provide you with updates, service alerts, promotions, exclusive offers, and other communications related to our products and services (collectively, the “SMS Program”).

How We Collect and Use Your Mobile Information
When you opt in to our SMS Program (verbally during a phone call or in-person interaction, via website form, keyword, or other method), we collect your mobile phone number and your consent status. We use this information to send you SMS messages, retain your opt-in/opt-out preferences to honor your choices, and ensure compliance with applicable laws. We may send recurring messages (typically 2-4 per month, though frequency may vary). Message and data rates may apply.

Consent and Opt-In/Opt-Out
Participation in the SMS Program is voluntary. We obtain your prior express written consent before sending promotional or marketing text messages, in compliance with the Telephone Consumer Protection Act (TCPA) and other applicable laws. Consent is not required as a condition of purchasing any goods or services.

  • You may opt out at any time by replying STOP to any message we send.
  • For help, reply HELP or contact us or call at 714-455-3900.
  • After opting out, you will receive confirmation and no further messages (except as required to process your opt-out).
    We maintain records of your opt-in and opt-out requests for compliance purposes.

Sharing of SMS-Related Information
We do not sell your personal information, including your mobile phone number or SMS opt-in/consent status, to third parties for their marketing purposes, nor do we share it broadly with unrelated parties.
However, to deliver the SMS Program effectively, we may share your personal data—including your mobile phone number and SMS opt-in or consent status—with trusted third parties that assist us in providing messaging services. These include platform providers (e.g., SMS gateway services), phone carriers, telecommunications vendors, and other service providers involved in the delivery, routing, and management of text messages.
These third parties are contractually obligated to use your information solely to perform services on our behalf, maintain confidentiality, and comply with applicable privacy laws. They are prohibited from using or disclosing your data for any other purpose, including their own marketing.

Additional Privacy Protections
Your participation in the SMS Program is governed by this Privacy Policy and any separate SMS Terms & Conditions (linked in our opt-in messages and available at https://numanetworks.com/terms-of-use/), We apply the same security measures described elsewhere in this policy to protect your mobile information.