Keri Pinkard, Manager Project Management Office
Role & Responsibilities: My role is an IT Project Manager and includes execution of any client projects outside of normal day to day support or tasks that would make a large difference in the client environment. It is my responsibility to plan, organize, and oversee projects from start to finish. I make sure projects — like system upgrades, software installations, or new technology rollouts — are completed on time, within budget, and meet your business goals. I coordinate between technical teams and your organization to ensure everything runs smoothly and you get the results you expect. I make every attempt to provide information to clients in a way they can understand it. I do not have a technical background so I can relate to a lot of clients on a different level than our talented and knowledgeable engineers. I establish trustworthy relationships with our clients to ensure they feel safe coming to me with questions and concerns.
Industry Experience: I have been in the IT MSP space for 7 years. I hold a Project Manager Professional (PMP) Certificate from the Project Management Institute.
What I Bring to the Professional Services Team: I feel that I help bridge the gap between our team and our clients, helping to translate technical concepts into a language everyone can understand. With my experience, I can anticipate possible roadblocks before they happen to prevent delays and negative outcomes. I strive to build positive relationships with our clients and to show them I am an advocate for their needs!
Outside of Work / Fun Facts? Family time is my biggest hobby, rather we are doing home projects, swimming in the pool, boating at the lake or river, taking some time in nature or enjoying some friendly competition bowling, we are always doing it together.
My Personal Quote: “Be humble. Be hungry. And always be the hardest worker in the room”. Dwayne Johnson
How I Help Clients & Their Benefits: I would like to think that upon the conclusion of a project with us, our clients gain a better understanding of the technical aspects of what their project entails and feel comfortable with the new solution. I would also like to believe I have made a connection with them that makes them feel comfortable in reaching out to me with future questions and needs.
Meena Gergawy, Project Engineer Escalations
Role & Responsibilities: I design, implement, and support complex network and cloud infrastructures for our clients. Day-to-day, clients will often see me architecting Azure environments, deploying SD-WAN solutions, troubleshooting performance issues, strengthening security postures, and guiding them through major IT transformations. I stand out by combining deep technical expertise with clear communication and a hands-on, solutions-first approach.
Industry Experience: I have 8 years of experience in IT infrastructure, networking, and cloud architecture. My skill set includes Microsoft Azure, Active Directory, SD-WAN, Fortinet, Aruba, virtualization platforms, and large-scale migrations. I also hold multiple industry certifications and continuously expand my knowledge to stay aligned with modern best practices.
What I Bring to the Professional Services Team: I bring a strategic, big-picture mindset paired with strong execution. I specialize in resolving complex issues, optimizing environments for performance and reliability, and delivering cloud-first architectures that scale with a customer’s needs. Clients benefit from my ability to simplify the complicated, provide clear guidance, and ensure their systems run smoothly with minimal disruption.
Outside of Work / Fun Facts: Outside of work, I enjoy fishing, working on home improvement projects, tinkering with networking gear, and spending time with family. I’m approachable, detail-oriented, and always willing to lend a hand — whether it’s helping a customer or helping a friend get their home network running just right.
My Personal Quote: “With God’s grace, I aim to serve others faithfully and carry peace into every task I do.”
How I Help Clients & Their Benefits: I help clients modernize their environments, improve performance, increase uptime, and strengthen security. Whether I’m architecting a full cloud migration or troubleshooting a critical outage, my goal is always the same: deliver dependable, high-quality solutions that empower clients to focus on their mission instead of their technology.
Matthew Ring, Senior Project Engineer/ Escalations
Role & Responsibilities: As the Senior Projects Engineer and Senior Escalations Engineer, I lead complex technical implementations and serve as the go-to resource when issues require deep expertise. My day-to-day work includes designing and deploying infrastructure solutions, performing in-depth network and cloud assessments, managing large-scale migrations, and resolving escalations that require seasoned judgment and a strong technical foundation.
Clients often see me providing technical leadership, clearly explaining project plans, and ensuring that every engagement is delivered with precision, reliability, and a focus on long-term stability. I stand out through my ability to diagnose complex problems quickly and guide clients through high-impact projects with confidence and transparency.
Industry Experience: I have more than 25 years of experience in the IT industry, working across a wide range of environments and verticals, including finance, healthcare, enterprise, and MSP operations. I spent many years supporting organizations along the East Coast from Boston to NYC to Miami before moving to CA into my current role.
My certification background includes multiple VMware certifications including VCAP, along with deep experience in Microsoft 365, Azure, Hyper-V, Active Directory, networking, and cybersecurity best practices. My technical career has been built on hands-on work, real-world problem solving, and constantly staying ahead of industry trends.
What I Bring to the Professional Services Team: I bring a combination of senior-level technical expertise, calm leadership, and a strong customer-focused mindset. Clients rely on me for clear guidance, honest assessments, and solutions that prioritize stability, security, and scalability.
Whether I’m designing architecture for new environments or troubleshooting a high-severity issue, I approach every project with ownership, thoroughness, and a focus on long-term success. My ability to simplify complex challenges and communicate them in a way clients understand is a major part of the value I bring to every engagement.
Outside of Work / Fun Facts: When I’m not immersed in technology, I’m usually outside, hands in the dirt, helping on my wife’s hobby farm or working on a project around the property. I enjoy disconnecting, spending time with my family, and staying connected to nature. It keeps me grounded and recharged.
My Personal Quote: Technology evolves quickly — good engineering keeps you ahead of it.
How I Help Clients & Their Benefits: I help clients navigate complex IT environments by delivering senior-level guidance and hands-on expertise across infrastructure, migrations, and high-priority escalations. My focus is on providing solutions that are reliable, secure, and scalable, while minimizing disruption to their business. Clients benefit from operational stability, faster issue resolution, strategic insight, and confidence that their technology is in experienced, capable hands.
Marvic Silan, Project Coordinator
Role & Responsibilities: As a Project Coordinator, I help with the procurement of equipment and licenses, communicate directly with customers and assist the Project Manager with various administrative tasks to keep projects on track. I stand out by being adaptive and eager to learn; absorbing all the information I can and turning challenges into opportunities to improve. No matter how difficult the task, I always welcome it with a smile.
Industry Experience: I’ve been working as a Project Coordinator for over 7 years; starting in the telecommunications industry, then supporting a fintech non-profit, followed by a web development company serving dental professionals and now contributing to an MSP.
What I Bring to the Professional Services Team: I bring a sharp eye for detail and a proactive mindset, always anticipating client needs before they arise. I strive to provide clear communication, reliable follow-through and a calm presence under pressure. I positively impact clients by ensuring their requests and questions are addressed promptly, helping them feel supported and confident that their projects are in good hands. I also enjoy creating structure and clarity in processes to make things smoother for both our team and our clients.
Outside of Work / Fun Facts: Outside of work, I love spending time with my furbabies, seven dogs and one cat. I enjoy taking them for walks in the dog park or bringing the smaller ones to the mall. These moments help me recharge and remind me of the simple joys of companionship and care.
My Personal Quote: “I welcome every challenge with a smile.”
How I Help Clients & Their Benefits: I serve clients by supporting the Project Manager and the whole team to ensure every part of their project runs smoothly. I help coordinate tasks that keep the project moving and maintain open communication throughout. My focus on consistency and accuracy helps the team stay supported and deliver successful projects from start to finish.