NUMA Care +
Drive Operational Excellence with Strategic IT Oversight
Our comprehensive package includes dedicated monthly oversight from a Technology Alignment Manager (TAM)—your subject matter expert—who works closely with the Technology Success Manager (TSM) to ensure your technology environment stays aligned with best practices and business goals. The TAM performs a detailed monthly checklist review, leveraging their deep understanding of your technology stack to ensure systems are optimized and risks are mitigated.
24/7 monitoring management
24/7 monitoring help desk support
Comprehensive backup and recovery for servers, workstations, and critical business data
Proactive care and predictable cost
Assigned TSM and TAM
Standard Technology Stack Coverage Includes:
Finance software
CRM and billing platforms
Hardware including:
Firewalls
Workstations (e.g., Dell, Lenovo)
Servers
We take responsibility for managing your hardware infrastructure, ensuring it remains secure, up-to-date, and performance-ready.”
This package includes service delivery, Support where we assist in troubleshooting and resolving support tickets submitted by your team, ensuring minimal disruption to your daily operations.
Additionally, we provide:
- NOC (Network Operations Center) and server/network support for backend reliability
- 24/7 monitoring and support across all end-user systems to ensure seamless performance and peace of mind
With this package, you gain a strategic partner dedicated to the health and performance of your entire IT environment. Our goal is to keep your systems running smoothly so you can stay focused on driving your business forward.
