Windows IT Support Services
- Emergency & after hours
- Multiple levels of support plans available
- Onsite, offsite & remote
- Preventative
- Mission critical
- Support response time
- Uptime
- Antivirus definitions alerts
- Performance
- Security
- Upgrade alerts
- Asset management & inventory
- Dedicated account manager
- Full reporting
- Online trouble ticket management
- Warranty management
- Antivirus monitoring & updates
- Authorization & authentication
- Backup & disaster recovery
- Patch management
- Vulnerability audits