Outsourcing your IT services to a Managed Services Provider (MSP) is a smart move for businesses of all sizes. However, what happens when your MSP is acquired?
It is a challenging time for businesses, as the acquisition can lead to significant changes, such as a shift in service. quality, pricing, or even contract terms.
In and around Orange County, CA, the effects of these acquisitions seem to be amplified. With mergers and acquisitions, local businesses are often left in the lurch, with minimal communications and an unsure direction for moving forward.
In this article, we will discuss everything you need to know about what to do when your Managed Services Provider is acquired, the questions you need to be asking and how to be proactive to keep your business on track:
Understanding the Impact of MSP Acquisition
When your MSP is acquired, it is essential to understand the impact it will have on your business. Here are some of the changes you can expect:
Change in Service Quality
The acquiring company may have different standards, which could impact the quality of services you receive.
Changes in Pricing
The acquisition may result in changes in pricing, which may be higher or lower than what you are currently paying.
Changes in Contract Terms
The acquiring company may have different contract terms, which could affect your current agreement.
Navigating the Changes
Once you understand the impact of the acquisition, it’s time to navigate the changes. Here’s what you should do:
Review Your Contract
Review your contract to understand the terms and conditions of the acquisition. If you are unsure about any changes, seek clarification from your MSP or the acquiring company.
Evaluate Service Quality
Evaluate the quality of services you receive from your MSP after the acquisition. If you notice any changes, address them with your MSP or the acquiring company.
Review your pricing after the acquisition to ensure that it aligns with your budget. If you notice any significant changes, negotiate with your MSP or the acquiring company.
Taking Steps to Ensure Your Business Continues to Thrive
To ensure that your business continues to thrive after the acquisition, take these steps:
Stay informed about the changes in your MSP and the acquiring company. Keep a close eye on the news, social media, and other sources of information.
Evaluate Other MSPs
Evaluate other MSPs to see if they can offer better services, pricing, or contract terms. Keep in mind that it may take some time to find the right MSP that fits your business needs.
Communicate with Your MSP
Communicate with your MSP regularly to ensure that your needs are met. If you have any concerns or questions, don’t hesitate to reach out to your MSP or the acquiring company.
What should I do if I am not happy with the changes after the acquisition?
If you are not happy with the changes after the acquisition, you can negotiate with your MSP or the acquiring company. If you are unable to reach an agreement, you may need to consider finding a new MSP.
How long does it take to find a new MSP? Finding a new MSP can take some time, as you will need to evaluate several options. It is recommended that you start your search as soon as possible, so you have enough time to make an informed decision.
Will the acquisition impact my business negatively? The impact of the acquisition on your business will depend on various factors, such as the quality of services, pricing, and contract terms. It is essential to stay informed and evaluate your options to ensure that your business continues to thrive.
In conclusion, when your MSP is acquired, it can be a challenging time for your business. However, by understanding the impact of the acquisition, navigating the changes, and taking steps to ensure your business continues to thrive, you can overcome any obstacles that may arise.
It is essential to stay informed, communicate with your MSP, and evaluate your options to make the best decisions for your business. With the right approach, you can navigate the changes and continue to receive high-quality IT services that meet your business needs.
Remember, the key is to be proactive and take action to protect your business’s interests.
At NUMA Networks, we have felt the impact of record high acquisitions in and around Orange County. We have seen first-hand the impacts this has had on local businesses and how lack of communications can bring those businesses to a standstill.
Don’t let this happen to you. For more information on how to best navigate when your MSP is acquired, reach out to NUMA for a free discussion on what you should be looking for and what questions you should start asking.